How do I actually claim a reward?
You need to log in to your account and visit the promotions hub. From there, browse the available offers and click the "Opt-In" button for the one you want. Once activated, simply perform the required action, such as making a qualifying deposit, and the reward will be applied to your balance.
Why wasn't the bonus added to my deposit?
The most common reason is forgetting to opt in before making the deposit. Our system requires you to activate the offer first. If you deposited without opting in, the reward cannot be applied retrospectively. Always ensure the offer is active in your dashboard before funding your account.
Can I use multiple promotions at the same time?
In most cases, promotions cannot be stacked; you can only have one active reward at a time. If you opt into a new offer while another is active, it may replace the previous one. Please check the specific terms link of each offer to see if simultaneous use is permitted.
Are these offers available on mobile devices?
Yes, all rewards can be claimed and tracked via your mobile browser. For an even more streamlined experience and easier access to your promotions hub, we recommend you download our APK to manage your account directly from your device.
Where can I find the rules for a specific offer?
Every promotion in your account section has a dedicated "Terms and Conditions" link. Clicking this will take you to the specific rules for that offer, including wagering requirements and eligible games. This is the only authoritative source for the rules of that specific reward.
Does choosing not to take a bonus hurt my account?
Not at all. Declining a promotion has no negative impact on your account status or your ability to claim other offers in the future. Many players choose to play without bonuses to maintain a simpler withdrawal process, and this is completely supported by the platform.